.ABOUT US
i-SPY is a quality assurance
partner with preeminent Award-winning restaurant operators
such as Stephen Starr’s
Starr Restaurant Organization, Jose Andres’
Think Food Group and Jose Garces’
Garces
Restaurant Group, as well as with Four and
Five-star Mobil-rated restaurants, Five-Diamond
and Leading Hotels of the World hotels, and
successful family-themed restaurants. Marc Kravitz,
founder of i-SPY, and a graduate
from Hofstra University, is the author of four
editions of $18 and UNDER. After briefly writing for
Foodline.com, Marc wrote Under the Table for
Philadelphia City Paper and Philadelphia Style
magazine. He has guest lectured to hospitality students at
The Restaurant School and Drexel University in
Philadelphia. Founded in 2002, i-SPY
was created with the goal of providing objective quality
assurance mystery shopper services—from the guest's
perspective.
What separates
i-SPY
from other "mystery shop"
companies is the
Quality and
Accuracy of the Details
provided in our reports. As
part of our training
program, we recruit and then
take EVERY candidate
"shopper" on training meals,
allowing us first-hand to
test their ability to
reproduce accurate details
during a dining experience.
Less than 9% of our
applicants are invited to
partake in a training meal;
only one of three candidates
meet the standard we expect
of our shoppers and perform
"shops" for
i-SPY.
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our mission is to...
- enhance the experience of your
guests
- analyze each aspect of the guest
experience to help you meet and exceed
your goals
- maximize sales opportunities and
revenue via recommended sales strategies
- increase personalization of
employee/ guest interaction
- foster repeat business, thereby
reducing advertising cost
- maximize the effectiveness of your
ongoing employee training program,
thereby reducing turnover and long-term
training costs
- provide the extra set of objective
eyes and ears you need
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